Zitbaj FAQ — Answers to All Your Questions, Right Here

To register, you'll need: your full name, a Bangladeshi mobile number (01XXXXXXXXX), email address, date of birth (for 18+ verification), and a strong password. In some cases, National ID (NID) verification may also be required.

No. Under Zitbaj's policy, each person may only operate one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The whole process takes under 3 minutes.

Account verification (KYC) is in place to protect you and confirm that you are the account owner. Large withdrawals are not possible without completing KYC. You can verify easily by submitting a photo of your NID or passport.

Help Center Contact us and describe the issue. Our team will review and resolve it within 24 hours. If your account was suspended for a rule violation, an appeals process is available.

After logging in, you can update your email and address from Profile Settings. To change your name or date of birth, Help Center Please contact us with valid ID proof.

Help Center Submit an account closure request. Withdraw any remaining balance first. A 72-hour waiting period applies before permanent closure is confirmed.

Deposits can be made via bKash, Nagad, Rocket, Upay, and direct bank transfer. All methods are instant and completely secure.

The minimum deposit is ৳100. The maximum daily deposit varies by payment method — typically ৳25,000 for mobile banking and higher for bank transfers.

Deposits via bKash, Nagad, and Rocket are usually credited instantly — at most within 5–10 minutes. Bank transfers may take 1–3 business days.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 24 hours. Bank transfers may take 1–3 business days. Delays can occur if KYC verification is incomplete.

The minimum withdrawal is ৳500. Bonus balance requires meeting specific wagering conditions before it can be withdrawn. Real balance can be withdrawn at any time.

Yes. If a deposit fails, the amount is automatically refunded to your mobile or bank account within 3–5 business days. If it takes longer, Help Center Contact us.

Zitbaj does not charge any fees on withdrawals. However, your mobile banking provider or bank may apply their own transfer fees, which are set by the respective institution.

Yes. Zitbaj processes all payments with SSL encryption. Player funds are held in a separate trust account, completely segregated from operating funds.

Available bonuses include a welcome bonus (on first deposit), reload bonuses, cashback offers, free spins, referral bonuses, and special festival bonuses. All bonus terms are Promotions page View.

Register and make your first deposit. A set percentage of your deposit will automatically be credited as a bonus. Bonus amounts and terms may change over time.

Most bonuses come with a Wagering Requirement — meaning you need to bet a set multiple of the bonus amount before you can withdraw. For example, a BDT 100 bonus with a 20x requirement means you must wager BDT 2,000. The terms for each bonus Promotions page stated.

A cashback percentage based on your weekly or monthly losses is credited to your account every Monday. Cashback goes straight to your cash balance and can be withdrawn with no wagering conditions.

Bonuses generally need to be used within 7 to 30 days of being issued. Any unused bonus is automatically cancelled once it expires. The validity period for each bonus Promotions page clearly stated.

After logging in, go to the "Refer & Earn" section to find your personal referral link. When a friend registers and makes their first deposit using your link, you'll receive a bonus. There's no limit on referrals.

Yes. When making a deposit, you can choose the "Deposit Without Bonus" option. Skipping the bonus means you can withdraw immediately with no wagering conditions.

Slots, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting (cricket, football, tennis), lottery, and virtual sports. Popular Games and New Games See all games on the page.

Log in and go to the Live Casino section. Choose your preferred table, set your bet amount, and play in real time with a live dealer. A stable internet connection will give you the best experience.

You can bet on 30+ sports including cricket (IPL, BPL, Test, ODI), football (World Cup, Premier League), tennis, badminton, and kabaddi. Live betting is also available. Sports page View.

Yes. All games on Zitbaj are fully playable on mobile browsers and the app. For the best experience, the mobile app Download is recommended.

Yes. Zitbaj uses RNG (Random Number Generator) technology across all games, independently verified by a third party. Live Casino games are run by real dealers, viewable via live stream.

lottery page Go, choose your preferred lottery, and buy a ticket. Winners are announced immediately and prizes are automatically credited to your account.

You can return to the game once your connection is restored. Active bets are generally saved. If there's an issue determining the outcome of a bet, Help Center Contact us.

Most slots start from as little as ৳1 per bet. Live Casino tables have a minimum bet of ৳10, and Sports Betting starts from ৳20.

Yes. Zitbaj is fully secure, using SSL/TLS encryption, firewall protection, and regular security audits. Our Privacy Policy Read.

No. Your personal information is never sold or shared with third parties. Limited data may only be used for payment processing or legal compliance purposes. For more details, Privacy Policy View.

After logging in, go to Profile Settings > Security and enable Two-Factor Authentication. You'll receive an OTP on your mobile with every login, adding an extra layer of protection.

Change your password immediately and log out of all active sessions. Then Help Center let us know. Our security team will investigate promptly.

No. Zitbaj will never ask for your password, OTP, or banking details over phone, email, or message. If you receive any such communication, it is a scam — immediately Help Center Report it.

Cookies are used for session management, saving preferences, and improving site performance. You can manage cookie settings directly from your browser. For more details, Privacy Policy View.

Download Page Download the APK file directly from there. The app is available for both Android and iOS devices.

The app runs on any Android 6.0 or later smartphone. For iOS, an iPhone 8 or newer is required. At least 1 GB of RAM and 250 MB of free storage is recommended for smooth performance.

The app offers faster performance, push notifications, and offline access. The website has all the same features but isn't as smooth as the app. Both use the same account.

When an update is available, you'll get an automatic notification the next time you open the app. Download Page You can also download the latest version from there. Keeping the app updated ensures the best performance.

First, close the app and reopen it. If the issue persists, clear the cache or reinstall the app. If you're still having trouble, Help Center Please contact us with a screenshot.

Responsible gaming means playing for entertainment — not at the cost of addiction or financial harm. Zitbaj wants every player to enjoy the experience in a healthy and safe way. Learn more on our Responsible Play page View.

After logging in, go to Profile > Responsible Gaming Settings. Set your daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one takes 24–72 hours.

Self-exclusion means voluntarily closing your account, either temporarily or permanently. You can do this through Profile Settings or the Help Center Exclusion periods range from 7 days up to 5 years.

Responsible Play page you'll find helpful information. For professional support, speak with a family member or a medical professional. Zitbaj offers self-exclusion and cooling-off period options.

Anyone under 18 is strictly prohibited from opening an account or playing on Zitbaj. Age is verified at registration, and identity documents may be requested in cases of doubt.