Data Protection

Zitbaj Privacy Policy — Your Data, Our Responsibility

Everything about how your personal data is collected, stored, and protected on zitbaj — explained clearly, all in one place.

Last Updated: January 2026

How We Protect Your Privacy

The six core pillars of data protection at Zitbaj.

SSL Encryption

Every session and transaction is protected with 256-bit SSL encryption. Your data cannot be read by anyone while in transit.

Secure Data Storage

Your data is stored on encrypted servers and accessible only to authorized personnel for specific purposes.

We Never Sell Your Data

Zitbaj never sells your personal data to third parties. Your information belongs to you.

Restricted Access

Access to your data is strictly controlled and every access is logged.

Your Controls

You can request to view, correct, or delete your data at any time. Your rights are always upheld.

Regular Security Audits

Our security measures are regularly audited by third parties. Any vulnerabilities found are addressed immediately.

1Introduction

Zitbaj (referred to as "we", "us", or "the platform") takes your privacy extremely seriously. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

By using the Zitbaj website or app, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This policy may be updated at any time. If significant changes are made, you will be notified by email and the date on this page will be updated.

We believe privacy isn't a burden — it's your fundamental right. That's why this policy is written in plain, straightforward language instead of complex legal jargon, so everything is easy to understand.

2What Data We Collect

Zitbaj collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Directly Provided Information

Data Type When We Collect Why It's Needed
Name & Date of Birth At Registration Identity & Age Verification
Email & Phone Number At Registration Contact & Security
Address Verification Period KYC Process
National ID / Passport During KYC Verification Legal Obligation
Payment Information On Deposits / Withdrawals Transaction Processing

Automatically Collected Data

  • IP address and device type.
  • Browser information and operating system.
  • Time spent on the platform and pages visited.
  • Gaming history and betting information.
  • Cookies & Session Data.

3How We Collect Your Data

We collect data in several ways. Each method is transparent and based on your consent.

  • Registration Form: You provide information directly when creating an account.
  • KYC Process: Documents are collected during identity verification.
  • Payment Processing: Payment details are recorded during deposits and withdrawals.
  • Cookies & Tracking: Automatically collected while browsing the website.
  • Support Contact: Conversations via live chat or email are recorded and kept on file.
  • Fraud Prevention System: Automated monitoring to detect suspicious activity.

We will never ask for your mobile banking PIN, bank card number, or password. If anyone requests this information claiming to be us, it's a scam — report it to us immediately.

4How We Use Your Data

Zitbaj uses your data only for specific, defined purposes. Nothing is collected or used without a clear reason.

  • Service Delivery: Managing your account, delivering your gaming experience, and processing payments.
  • Identity Verification: Age and identity verification, as required by law.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Contact: For important updates, transaction confirmations, and customer support.
  • Improvements: Analyzing usage patterns to improve your platform experience.
  • Legal Obligations: Complying with government directives or court orders.
  • Promotional Communications: Letting you know about offers and bonuses with your consent — you can opt out at any time.

5Data Sharing & Third Parties

Zitbaj does not sell your data to third parties. However, information may be shared in certain specific circumstances:

When Your Data May Be Shared

  • Payment Processors: Information required to process transactions with bKash, Nagad, or your bank.
  • Verification Services: Authorized service providers for completing the KYC process.
  • Law Enforcement: In compliance with court orders or government directives.
  • Technology Partners: Cloud services required to operate the platform.

All third parties we work with are contractually bound to uphold our privacy standards. Your data stays protected, no matter what.

6Cookie Policy

Zitbaj uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand and improve platform usage — you can turn this off at any time.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may limit some platform features.

7Data Retention Period

Zitbaj retains your data only for as long as necessary. Once no longer needed, it is securely deleted.

  • Account Information: For as long as your account is active, and up to 5 years after closure for legal compliance.
  • Transaction Data: May be retained for up to 7 years in accordance with financial regulations.
  • KYC Documents: Retained after verification in accordance with legal obligations.
  • Support Conversations: 3 years for quality improvement and dispute resolution.
  • Cookie Data: Generally between 30 days and 1 year.

8Your Rights

You have a number of rights regarding your data on Zitbaj. We respect those rights and make them easy to exercise.

Right to View Your Data

You can request to see what personal data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data under certain circumstances.

Right to Object

You may object to marketing communications or specific uses of your data.

Right to Access

You can request a copy of your data in a readable, portable format.

Right to Restrict Processing

You can restrict the processing of your data in certain circumstances.

To exercise any of these rights, email us at support@zitbaj.app or reach out via live chat. We will respond within 30 days.

9Children's Privacy

Zitbaj is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If a minor is found to have registered and we are notified, that account and all associated data will be deleted immediately. Parents or guardians are welcome to contact us regarding this.

10Security Measures

Zitbaj uses multiple layers of security to keep your data safe.

  • 256-Bit SSL/TLS Encryption: Across all data transmissions.
  • Database Encryption: Stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of protection on your account login.
  • System Monitoring: 24/7 monitoring for suspicious activity.
  • Regular Security Audits: By third-party experts.
  • Access Control: Only authorized personnel can access specific data.

That said, no one can guarantee 100% security on the internet. We do everything we can, but our liability is limited in the event of unforeseen incidents.

11Privacy Policy Updates

Zitbaj may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

  • A notice will be sent to your registered email.
  • A notification will be shown when you log in to the platform.
  • The update date at the top of this page will reflect any changes.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12Contact & Complaints

For any privacy-related questions, requests, or complaints, please don't hesitate to get in touch.

  • Email: support@zitbaj.app
  • Live Chat: Available 24/7 on the platform
  • Help Center: /help-center

We will respond to data requests within 30 days. For complex cases, this may be extended to 90 days — but you will be notified if that happens.

Our privacy team communicates in Bengali and is fully committed to resolving your concerns. Feel free to reach out anytime.

Play with Peace of Mind — Your Data Is Safe

Your privacy is our responsibility at Zitbaj. Register now and enjoy a safe gaming experience.

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