From opening an account to payments, games, and technical issues — we're here whenever you need us. Get help in Bengali, get answers fast.
Browse guides and solutions by topic.
Creating a new account, login issues, changing your password, identity verification, and account settings.
35 ArticlesHow to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including limits and troubleshooting.
42 ArticlesQuestions about game rules, bonus usage, free spins, Live Casino, and slots.
58 ArticlesBetting rules, understanding odds, live betting, parlay bets, and result-related questions.
47 ArticlesWelcome bonus, cashback, free bets, loyalty points, and rollover terms and conditions.
30 ArticlesApp downloads, installation, updates, loading issues, and other device-related technical questions.
28 Articles
Below you'll find simple, easy-to-follow guides on how to complete common tasks.
Visit the site from your mobile browser or computer.
Find the "Register" button at the top right of the page and click it.
Enter your mobile number, password, and any other required details accurately.
Enter the OTP code sent to your number in the designated field.
Complete your profile with your name, date of birth, and address.
Once your account is set up, make a deposit and start playing.
Sign in with your mobile number and password.
Go to the Deposit section from your dashboard.
BKash, Nagad, Rocket, or Bank — pick whichever works for you.
Enter the amount you wish to deposit. Minimum ৳500.
Complete your payment using the PIN sent to your bKash/Nagad.
Your wallet will be credited within seconds.
Log in to your account and go to your wallet.
Select the Withdraw option from your wallet.
Choose where you'd like to receive your money.
Enter your bKash/Nagad number and amount.
If everything looks correct, confirm the withdrawal.
Your withdrawal will reach your mobile within 1–5 minutes.
On the login page, look for the "Forgot Password?" link.
Enter your registered mobile number in the field provided.
A 6-digit code will be sent to your number.
After entering the OTP, set your new password.
Go to the "Download" page on the Zitbaj site.
Download the Android APK file.
In your phone settings, enable "Install from Unknown Sources".
Tap the downloaded file to complete the installation.
Open the app and sign in with your account credentials.
Keep game update and bonus notifications turned on.
Questions can come up at any point while gaming or betting online. Maybe you sent money via bKash but your balance hasn't updated, or you've forgotten your password, or you're not sure how a new game works — in situations like these, getting quick help is essential. That's exactly what the Zitbaj Help Center is here for.
The Knowledge Base has over 200 articles and guides written in plain, easy-to-follow English. Technical jargon is kept to a minimum so that any everyday mobile user can follow along without any hassle.
If you prefer not to type out your issue or need help right away, Live Chat is your best option. Click the chat button at the bottom of any page on the site and a Bengali-speaking support agent will be ready to assist you — average wait time is just two minutes.
Even at 3 in the morning, chat support is available. Zitbaj believes help shouldn't have office hours, so our support team works around the clock, every day.
For complex matters — such as account verification, disputes over large transactions, or a suspended account — email is the best way to reach us. Messages sent to support@zitbaj.app are typically answered within two hours. Describe your issue in detail and attach screenshots if needed; this helps us resolve things faster.
Many issues have straightforward answers that you can find right in the Knowledge Base. That said, we've compiled the most frequently asked questions below so you can get answers without having to contact support at all.
Zitbaj isn't just about entertainment — we also encourage our users to play safely and responsibly. If you feel that gaming or betting is affecting your daily life, you can use the Help Center to set spending limits on your account, take a temporary break, or opt for self-exclusion. Visit our Responsible Gaming page to learn more about these options.
Remember, Zitbaj always wants you to play in a healthy and enjoyable way. Don't hesitate to reach out via Live Chat with any concerns or questions — our support team is here purely to help, with no judgment.