Zitbaj Terms & Conditions — What You Need to Know Before You Play

1General Terms & Conditions

Zitbaj (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and betting service provider. These Terms & Conditions constitute a legally binding agreement between Zitbaj and all of its users.

By using our website or app, creating an account, or accessing any of our services, you are deemed to have fully accepted these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using Zitbaj.

Zitbaj's services are only available in regions where online gaming is permitted by law. It is your sole responsibility to ensure compliance with the laws of your country or region.

2Account Registration & Verification

Creating an account is required to use Zitbaj's services. You must provide accurate and complete information at the time of registration.

Registration Requirements

• You must be 18 years of age or older to register.
• Only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and any funds held being forfeited.
• Your name, address, and ID details must be accurate. Providing false information may result in your account being closed at any time.
• You are responsible for keeping your account password and login credentials secure. Sharing your account access with any third party is strictly prohibited.

Identity Verification (KYC)

Zitbaj may initiate a Know Your Customer (KYC) verification process at any time to ensure platform security. This may require submission of a national ID, passport, or other relevant documents. Withdrawals may be placed on hold until verification is successfully completed.

3Deposit & Payment Policy

You can deposit on Zitbaj via bKash, Nagad, Rocket, and bank transfer.

Deposit Rules

• Minimum deposit amount is ৳100.
• Only use payment methods registered in your own name. Payments from another person's account are not permitted.
• After a deposit, funds are typically credited to your account within 5 to 15 minutes. Bank transfers may take slightly longer.
• Do not close the page while a deposit is being processed. If you encounter any issues, contact support immediately.

Payment Security

All payment transactions are secured with SSL encryption. Zitbaj will never ask for your bank card or mobile banking PIN under any circumstances. If anyone requests this information, treat it as a fraud attempt and report it to us immediately.

4Withdrawal Policy

Zitbaj makes it easy to withdraw your winnings quickly and without hassle.

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 10 to 30 minutes.
• Identity verification must be completed on your account before a withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal. See the Bonus section for full details.

5Bonus & Promotion Terms and Conditions

Zitbaj regularly offers welcome bonuses, deposit bonuses, cashback, and other promotions. Each offer comes with its own terms and conditions.

Wagering Requirement

After receiving a bonus, a specified bet amount must be wagered before you can withdraw those funds. For example, a 10x wagering requirement means you must place ৳10,000 in bets to withdraw a ৳1,000 bonus.

General Bonus Terms

• Each bonus offer must be used within its specified validity period.
• The welcome bonus can only be claimed once. Any attempt to claim it through multiple accounts will result in all associated accounts being suspended.
• Some games may not be eligible for bonus wagering — this will be clearly stated in the terms of each offer.
• Zitbaj reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse — including arbitrage or game hacking — is proven, the associated bonus and any winnings will be forfeited.

6Gaming Rules & Results

All game outcomes on Zitbaj are determined by an internationally certified RNG (Random Number Generator) system. No artificial interference with results takes place at any time.

• Each game has its own rules — please review them before you start playing.
• If a game is interrupted due to a technical issue, Zitbaj will make every effort to refund the bet placed for that round.
• In the event of any dispute regarding a game outcome, Zitbaj's server logs will serve as the final and definitive record.
• If an event is cancelled in Sports Betting, your bet will be refunded.

7Prohibited Activities

The following activities are strictly prohibited on Zitbaj. Violations may result in account suspension or permanent closure, and all funds may be forfeited.

• Multiple Accounts: Creating multiple accounts under the same person's name.
• False Information: Providing incorrect or false information during registration or verification.
• Bonus Abuse: Opening an account solely to collect bonuses, or engaging in bonus arbitrage.
• Fraudulent Payment: Use of stolen or unauthorised cards or mobile numbers.
• Software Hacking: Attempting to hack the game system or artificially manipulate outcomes.
• Money Laundering: Using the platform for money laundering purposes.
• Underage Access: Allowing anyone under the age of 18 to access your account.

8Account Suspension & Closure Policy

Zitbaj reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of Terms & Conditions.
• Suspicious or fraudulent activity.
• Failure to verify identity or provision of false information.
• At the direction of law enforcement authorities.

You may request to close your account at any time. Please withdraw your balance before the account is closed. If the account is closed due to a rule violation, any remaining balance may be forfeited.

9Responsible Gaming

Zitbaj believes gaming is meant for entertainment, not addiction. We are deeply committed to promoting responsible gaming.

The following tools are available to you on our platform:

• Setting daily, weekly, or monthly deposit limits.
• Session time limits and reminder notifications.
• A temporary break for a set period (cooling-off period).
• Permanent self-exclusion — if you feel that gaming is negatively affecting your life.

10Privacy & Data Protection

Zitbaj is committed to protecting your personal information. For full details on how we collect, store, and use your data, please visit our Privacy Policy on this page.

In short: we use your information solely to provide our services, verify your identity, and meet legal obligations. Your data is never sold to third parties.

11Changes & Updates to Terms

Zitbaj reserves the right to update these Terms and Conditions at any time. For significant changes, notice will be provided via your registered email or through the platform.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated Terms and Conditions. We recommend visiting this page regularly to stay informed.

12Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms & Conditions or Zitbaj's services, please get in touch with our support team.

• Email: support@zitbaj.app
• Live Chat: Available on the platform 24/7
• Help Center: /help-center

In the event of a dispute, you must first attempt to resolve it directly with Zitbaj. If unresolved, the matter will be settled through mediation.